Contact information
Contact information
We are a small New Zealand team and we answer our own messages. Whether it is a question before you buy, an order update or a problem after delivery, here is how to reach us.
JESSE LYNDON-JAMES DAVIES — Jesse Lyndon-James Davies
- Address: 121 Broderick Road, Johnsonville, Wellington, Wellington 6037, New Zealand
- Email: support@winnerbmtrade.shop
- Phone: +64 26 331 0052
- Support hours: Monday to Friday, 9:00 am to 5:00 pm (New Zealand time)
Response times
Emails are answered within one business day. Messages received at the weekend or on public holidays are answered on the next business day. Including your order number helps us reply faster.
Order and delivery enquiries
For a delivery question, include your order number and the tracking link you received. For damaged or faulty items, send photos of the parcel and product within 48 hours of delivery so we can resolve it quickly.
Business and wholesale enquiries
For wholesale, partnership or press enquiries, email support@winnerbmtrade.shop with a short outline of what you need and we will route it to the right person.