Shipping policy

Shipping and delivery

Jesse Lyndon-James Davies dispatches from New Zealand. This page explains how we pack, post and track your order.

Order processing

Orders are processed within 1-2 business days of cleared payment. Orders placed after 2:00 pm, at weekends or on public holidays are processed on the next business day. If an item is unexpectedly out of stock we will email you with the option to wait or cancel.

Delivery times

New Zealand deliveries normally arrive 2-6 business days after dispatch, with rural and South Island addresses at the longer end of that range. Delivery estimates come from the carrier and are not guaranteed dates.

Shipping rates

Shipping is calculated at checkout from the delivery address, parcel weight and the service you select. The exact amount is always shown before you confirm payment, and we do not add handling fees afterwards.

Tracking

When your parcel is dispatched you will receive a confirmation email with a tracking link where the carrier provides one. Tracking can take a few hours to activate.

Delays, lost and damaged parcels

Carrier delays happen occasionally. If tracking has not moved for 3 business days, or your parcel is marked delivered but has not arrived, contact us at support@winnerbmtrade.shop and we will open a trace with the carrier. Parcels confirmed lost by the carrier are replaced or refunded.

Address accuracy

Please check the delivery address at checkout. If you spot an error, email us immediately — we can usually correct an address before dispatch. Parcels returned to us because of an incorrect address can be resent at the cost of the second shipment.

International orders

We currently ship within New Zealand. If you are outside New Zealand and would like to order, contact us first so we can confirm whether delivery and duties can be arranged.